Responsible for safely preparing food items, following menu specifications and specialized recipes and particular standards, for service to guests in all outlets. Strive for picture-perfect plate presentation. Promote Family Style Service through actions and positive attitude. ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Read recipes, gather all necessary items, and accurately prepare all food items according to established measurements and recipes. Ability to operate highly specialized cooking equipment that may include slicer, steamer, deep fryer, ovens, broiler, grill, mixer, kettle, griddles, woks, wood burning grill , wood burning rotisseries, proof box, and smoker. Requires reading and math skills for specialty recipes and recipe conversions. Ability to read, write, speak and understand basic English in order to read recipes and communicate with other team members. Actively participates with staff to cook, prepare, dish-up and assemble all food outlets. Adheres to control procedure for food costs and quality. Encourage and abide by all health codes and hand washing guidelines. Prepares all food items according to specialty recipes and menu to ensure consistency of product to the guest. Prepare mise en place items for preparations to coincide with menus. Prepare compound sauces and derivatives. Ensure consistent product delivery to the customer. Check station before, during, and after shift for proper set-up and cleanliness. Perform all assigned side work to include replenishing/restocking work station with supplies. Prepare written requisitions for supplies and food items for production in the work station. Assist other staff when needed. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless environment. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Char broiler, pizza oven, sauté station, work station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, radio communications, and desktop computer Licensure: Not required.
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Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees