Specialist, Total Rewards

Austin Community College

314d • $47,840 - $53,760

About The Position

The Total Rewards Specialist plays a key role in administering benefits programs for employees at Austin Community College. This position is responsible for ensuring accurate eligibility determinations, onboarding support, and effective communication of benefits options and changes.

Requirements

• Two years of related work experience.
• Familiarity with Total Rewards programs and payroll processes.
• Knowledge of State of Texas Benefit Plan Programs and options available to employees.
• Understanding of defined benefit and contribution plans as well as group insurance.
• Knowledge of customer service techniques and practices.
• General human resources practices and principles.

Nice To Haves

• Experience with Total Rewards programs in higher education or public sector organizations, including knowledge of compliance requirements.

Responsibilities

• Assist with determining program eligibility for all employees (staff, faculty, and variable hour) and coordinate employee notifications.
• Coordinate with the Shared Services team to deliver benefits onboarding, orientation, and new hire support.
• Educate, assist, and counsel employees on insurance options, plan changes, and benefits inquiries while emphasizing positive customer service.
• Enter and update insurance program changes in the Employees Retirement System (ERS) for new hires and qualifying life event (QLE) changes.
• Coordinate benefits-related aspects of the separation process for benefits-eligible employees, including employee notifications, external vendor coordination (ERS, Aflac), and sick leave donations.
• Process National Medical Support Notices (NMSN) with ERS, plan administrators, benefits, and payroll teams as needed.
• Report employee deaths to ERS and TRS to initiate benefits coordination.
• Complete Public Service Loan Forgiveness (PSLF) employer certifications using reporting systems and Excel.
• Track new hire benefits onboarding, separations, and status changes using spreadsheets, ensuring completion of the necessary tasks.
• Expedite resolution of benefits eligibility, enrollment, and coverage issues, acting as a liaison between employees and external stakeholders.
• Assist in creating and editing written materials related to total rewards communications, including newsletters, website content, brochures, presentations, and forms.
• Provide training and guidance to total rewards hourly employees supporting departmental processes.
• Aids with the planning and execution of special events such as ERS Annual Enrollment.
• Perform other complex office duties as needed to support the Total Rewards team.

Benefits

• Medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree