Specialist, Title (DDI)

Ritchie Bros • Irmo, SC

452d

About The Position

The Title Specialist position at DDI Technology involves processing title transactions for automotive titles and registrations. The role focuses on ensuring compliance with state and DMV requirements while providing excellent customer service in a team environment. The specialist will handle various tasks related to title documentation, customer inquiries, and problem resolution.

Requirements

• Ability to craft sound and concise sentences.
• Experience with Office Software, e.g., Word, Excel, Outlook.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Team player with excellent customer service skills.
• Quick learner and adaptable to change.
• Ability to multitask and open to overtime.
• Strong research and problem-solving skills.

Nice To Haves

• One year of experience in a customer service field preferred.
• Experience handling vehicle titles preferred.

Responsibilities

• Records incoming titles and documents daily according to established procedures.
• Reviews all documents received to ensure they meet state and DMV requirements and are properly completed.
• Prepares necessary documents for titling or registration processes, including signatures under POA.
• Troubleshoots problems related to titles, odometer discrepancies, and power of attorney, performing title history checks as needed.
• Interacts courteously with state/county offices, tag agents, lenders, dealers, and owners to provide information regarding title transactions.
• Responds to customer requests and concerns, ensuring immediate follow-through until resolution, and documents requests in the Activity History section of DDI's software.
• Records all transaction details in the Activity History section of DDI's software program.
• Responds to email inquiries from customers in a timely manner.
• Ships packages to multiple locations, both domestic and international.
• Maintains an organized workspace conducive to departmental success.
• May be asked to work overtime as needed.
• Performs other duties as assigned.

Benefits

• Health insurance
• 401(k)
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Accidental death and dismemberment (AD&D) insurance
• Paid holidays
• Paid vacations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed