Specialist, Testing Services

Owens Community College

110d • $15 - $17

About The Position

This position is responsible for proctoring tests at the Toledo-area Testing Center and occasionally the Findlay-area Testing Center and Learning Center Downtown Toledo for new and continuing students as well as examinees from other institutions. Must be able to communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center.

Requirements

• High School Diploma or equivalent (G.E.D.)
• MS Excel, MS Word, MS Publisher proficiency
• Two years of administrative office and customer service experience, including dealing with confidential information.

Nice To Haves

• Associate degree or two-year technical certificate

Responsibilities

• Communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center.
• Support testing operations at OCC locations.
• Proctor and maintain order in the Testing Centers by upholding academic integrity/test security during shift while also being responsible for sensitive and confidential information that impacts student grades/transcripts.
• Maintain a daily paper and computer log identifying and retaining all Testing Center activity by using an Excel spreadsheet.
• Understand the differences between the variety of tests given along with the procedures/policies and the relationship of each test to those procedures.
• Interpret administration directions to student regarding tests and provide key to use external lockers for personal belongings.
• Schedule appointments for make-up, web, Pearson Vue, placement, ATI testing, and other tests administered by Owens Community College.
• Positively identify student by picture ID; ensure that each student has a test on file with the Testing Center.
• Verbally report and complete written report of unusual testing situations.
• Complete study, training, and any applicable certification tests in order to administer all tests available at Owens Community College.

Benefits

• Competitive benefit package
• Retirement System: SERS

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED