Specialist Support Center

Advantage Solutions•Dallas, TX

1d•Onsite

About The Position

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Specialist Support Center to provide key operational support to multiple divisions within the Company family to aid in the execution of client projects. This position involves direct inbound communication with field representatives across multiple divisions requiring job-related support. The Specialist Support Center will provide key operational support to multiple divisions within the Company family to aid in the execution of client projects. This position involves direct inbound communication with field representatives across multiple divisions requiring job related support. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Requirements

High School Diploma or GED or equivalent experience required
2-5 years of experience in customer service
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Good interpersonal skills
Strong written communication and verbal communication skills
Team building Skills
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Nice To Haves

Associate's Degree or equivalent job-related experience in Inbound Customer Service Call Center preferred
Inbound customer service call center experience preferred

Responsibilities

Serve as a direct point of contact for Field Representatives and their management team(s).
Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about programs or services.
Resolve Field Representatives’ complaints according to guidelines established by the company.
May be required to conduct additional research to resolve questions, concerns, or issues.
Follow-up with a Field Representative or Field Manager until a question is answered or an issue is resolved; when necessary escalate a concern/issue to upper management in order to get a final resolution.
Take inbound calls and place outbound calls supporting multiple divisions.
Accurately log call details to provide key information to various internal and external client teams.