Specialist/Sr Specialist, Communications (Dallas, TX, US)

American Airlines • Dallas, TX

76d

About The Position

The Specialist/Senior Specialist, Communications is part of Global Engagement, a dynamic and collaborative team that helps shape the company's actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and reputation. Specifically, this individual supports content strategy, communication stakeholders with their narrative and enterprise storytelling needs by helping to drive the communications goals in various channels.

Requirements

• Bachelor's degree or equivalent experience/training
• 3 years of relevant work experience in communications, digital content strategy, media relation, or journalism

Nice To Haves

• 5 years of relevant work experience in communications or media relations
• Creative and innovative storyteller with a track record of implementing fresh content ideas and solutions
• Mastery of AP style writing and an eye for detail

Responsibilities

• Translate complex operational and corporate initiatives into clear, actionable messaging that resonates with team members.
• Strengthen understanding of business decisions and operational changes by developing comprehensive content strategies and tactics to reach diverse audiences across multiple internal and external channels.
• Manage and support internal and external communications channels to effectively reach team members, leadership and support staff, as well as media.
• Develop an in-depth understanding of American's business practices and the broader airline industry.
• Stay up to date with industry trends, and understand stakeholder needs.
• Develop and execute compelling communications strategies around sensitive and fast-moving issues with tight deadlines.
• Work on real-time business issues with American's leadership team and drive the company's internal positioning.
• Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with leaders across the company.
• Use metrics to make recommendations and decisions regarding communications strategies and plans.
• Ensure consistency in tone of voice and style for copy across all content and channels while keeping the American Airlines style guide current.
• Edit copy with a keen eye for detail and alignment of messaging.

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits from day one.
• Wellness Programs: Programs providing tools, resources and support for personal well-being.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.

What This Job Offers

• Career Level: Mid Level
• Industry: Air Transportation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees