Specialist, SPRINT

Doordash • Tempe, AZ

128d

About The Position

The SPRINT Support Operations team provides quality, high-touch, and experimental support to Customers, Merchants, and Dashers on the DoorDash platform. The ongoing objective of this team is to elevate the Customer support experience through pilots, experiments, and enhancements to daily activities. The team will operationalize and execute support experience experiments to achieve this objective. Successful experiments may be scaled and transitioned to the broader Support Ops organization.

Requirements

• At least 6+ months of experience at DoorDash.
• Minimum of 1 year of teammate experience supporting Consumer, Dasher, and/or Merchant customers.
• Consistently achieve a QA score of 90% or better.
• Strong customer-centric mindset and passion for resolving issues.
• Self-motivated with a bias for action.
• Strong and clear written and verbal communication skills.
• Experience with de-escalating customers and turning detractors into promoters.
• Ability to operate at the lowest level of detail and demonstrate proactive critical thinking.

Nice To Haves

• Experience in a fast-paced, constantly changing work environment.

Responsibilities

• Leverage Customer Support experience and flexibility to support evolving business changes.
• Engage in new experiments and pilot initiatives for Customers, Merchants, and Dashers.
• Participate in ongoing training along with project-specific content to ensure success.
• Assist with volume from other Support Operations lines of business as needed.
• Report to SPRINT Supervisors under the Global Support and Integrity Operations (GSIO) team.
• Work from the Tempe office 4 days per month as per CXI Hybrid Office Requirements.

Benefits

• Comprehensive benefits including premium healthcare.
• Wellness expense reimbursement.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers