Specialist, Specialty Back Office Platform

PDS Health•Irvine, CA

2d•$83,000 - $103,000

About The Position

The Specialist, Specialty Back Office Platform is responsible for supporting the operational execution of the PDS Health specialty back office platform which provides resources and best practices to specialists and specialty dental assistants. This role is a trusted subject matter expert and leader within the organization as it relates to the specialty back office platform and is asked and able to use this skillset to collaborate with field team members and internal departments to drive the execution of resources for onboarding/ educational programs, operational best practices, and ongoing support to regional and office level teams. This role will support department leaders and cross-functional teams in identifying specialty role trends, best practices for recruiting and retention, and ensuring that operational guidelines support specialty back office teams to enable sustainable growth and scalability of the PDS Health Platform.

Requirements

Bachelor’s Degree from an accredited college in business or related discipline. In lieu of degree, 6+ years related work experience.
A minimum of 2 years’ experience in a specialty back-office position in a PDS supported practice.
Travel 40% of the time.

Nice To Haves

Prior coursework or on-the-job training in the fields of dentistry, business, or training.
Experience leading a team, mentoring and coaching subordinates.
Experience of working in a start-up environment.
Experience in dental or retail industry is preferred.
Knowledge/Skills/Abilities
Ability to multi-task effectively without compromising the quality of the work.
Excellent interpersonal, oral and written communication skills.
Detail oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused.
Ability to draw conclusions and make independent decisions with limited information.
Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
Self-motivated, reliable individual capable of working independently as well as part of a team.

Responsibilities

Supports SRMs and SBOS/SBOMs through office/region visits and field engagement to provide feedback, recommend solutions, and drive execution of specialty back office initiatives and programs
Provides direct support to SBOM/S roles to drive educational programs, mentorship frameworks, and professional development opportunities to strengthen specialty back office leadership pipelines.
Supports Specialty Operations Dept team members in the strategy, design and implementation of specialty back office policies, procedures and resources.
Serves as an advocate for specialty back office roles across the organization to ensure National Support Departments are aligned with field-level needs and enhancement requests, including but not limited to system-based IT improvements.
Acts as a strategic partner and SME to the Training and Field Development teams lending expertise in regards to specialty back office training programs and best practices on topics such as clinical workflows, back office efficiencies, and operational process improvements.
Continuously evaluates instructional and developmental content based on system upgrades, field team feedback, and best practices and coordinates with the training and field development teams to schedule updates to content.
Conducts detailed clinical and back office workflow analysis in Epic and partners with operational, clinical, and IT stakeholders to address gaps or pain points in an effort to increase efficiency and user acceptance for field teams.
Acts as an SME and additional support for New Market or DeNovo Specialty Back Office by coordinating and managing key pre-opening activities such as set ups and standard ordering processes.
Builds long-range partnerships with external suppliers and vendors to manage affiliated independent contractor account set ups, place specialty supply orders as needed, verify contract pricing, and ensure that appropriate discounts and/or promotions are applied.
Develop and maintain specialty back office platform documentation such as SOPs, quick reference guides, and other resources on internal systems such as PDS Connect.
Support field teams with any specialty platform issues submitted through the ticketing system to ensure their concerns are addressed/resolved in a timely manner.
Other duties as assigned by Management.