Specialist Solution Management
CN Railway (Canadian National)•Homewood, IL
292d
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About The Position
The Specialist Solution Management role entails providing technical support for critical Transportation Systems and coordinating with other IT stakeholders to ensure the integrity and evolution of the products they are accountable for. The Specialist ensures that these products perform within agreed-upon Service Level Agreements (SLAs), adhere to IT standards (such as Security and Architecture), maintain support excellence, and always stay current. Acting as the primary escalation point during problem resolution, they also keep business stakeholders informed of progress.
