Specialist, Software

Presidio • Hauppauge, NY

409d

About The Position

The Software Specialist at Presidio Networked Solutions LLC plays a crucial role in supporting the Enterprise Licensing Agreement offerings. This position involves acting as a subject matter expert, collaborating with Business Development Managers to enhance the sales cycle for Enterprise Agreements, particularly focusing on Cisco EA initiatives. The role emphasizes customer support, subscription management, and staying updated on licensing changes to ensure effective service delivery.

Requirements

• Bachelor's Degree in a relevant field.
• 3 years of experience in a related role.
• Knowledge of Cisco Software Licensing and Features for Collaboration Licensing Agreements, Security Enterprise Agreements, Digital Infrastructure Licensing, and Data Center and Virtualization Software Agreements.

Nice To Haves

• Proven history in customer service satisfaction and sales achievements.
• Ability to meet and exceed goals and targets.
• Excellent communication skills and a drive for task and goal-oriented initiatives.

Responsibilities

• Support the existing customer install base by creating subscription modification orders as needed.
• Create vendor registrations and deals to assist the sales cycle for Enterprise Agreements.
• Model subscription changes to help prepare for True Forwards and customer expectations.
• Remain current on all Cisco licensing and process changes related to software subscriptions and enterprise agreements.
• Keep management informed by submitting activity and results reports, such as weekly status, and monthly and annual territory analyses.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Review existing subscription base to plan and maintain proper renewals and sales opportunities for existing subscriptions.
• Complete subscription and EA renewals for agreements within a threshold.
• Complete documentation tasks for acquiring customer letters as well as end user information forms.
• Assist business development managers with tasks to support the EA sales cycle.
• Create routine reporting deliverables for both Presidio and Cisco tracking.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree