Specialist, Software Quality Assurance (AI)

Samsung Electronics America • Plano, TX

358d • Hybrid

About The Position

Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions. The company is dedicated to providing groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As an eleven-time winner of EPA's ENERGY STAR Partner of the Year Award for Sustained Excellence, SEA is committed to making a positive impact on the environment through its eco-conscious products, practices, and operations. We are seeking an experienced AI QA Engineer to join our team at Samsung to ensure software quality of AI features integrated into Samsung products. This candidate will be responsible for understanding the industry standard AI testing methods and processes and bringing this knowledge to improve AI testing processes at Samsung.

Requirements

• BS degree in Engineering or related technical field (preferred)
• Requires minimum 2+ years QA Experience
• Knowledge of SDLC (Software Development Lifecycle) & QA test methodologies i.e. Agile, Waterfall
• Strong understanding of QA best practices including test planning, test case design, defect/test management, and Bugs reporting
• A skilled specialist that completes tasks in resourceful and effective ways with strong multi-tasking ability
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide effective solutions to improve quality

Nice To Haves

• Familiarity with AI, Machine Learning, LLM concepts, Algorithms, Voice Assistants, IoT and/or Smart Home, prompt engineering is highly desirable
• Knowledge / experience with AI products in the mobile SW industry
• Exposure to Gen-AI, LLM, LVM models and concepts
• Bi-lingual candidate with either Korean or Spanish fluency, background in linguistics or NMT for translation

Responsibilities

• Support examining key activities and output for each AI project milestone
• Support evaluating big data / market VOCs to pinpoint current needs and improvement areas in order to improve the overall AI testing processes
• Support with collecting data in order to discover a software quality index
• Support with collecting data to analyze software failure types
• Experience or knowledge on test processes for AI features / products
• Experience or knowledge using Big Data for strengthening testing strategy / scope / process
• Experience with AI, LLMs, Machine Learning, Translation
• Strong AI analytical skills which involve critical thinking and problem-solving skills to diagnose and resolve complex issues that arise from AI systems

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 6 months)
• Paid Time Off
• Student Loan Program (after 6 months)
• Wellness Incentives
• MBO bonus compensation based on company, division, and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees