Specialist, Software Engineering

McKesson•Plainfield, IN

About The Position

As a Software Support Engineer for McKesson Automated Prescription Systems, you will use your skills to troubleshoot, analyze, design, deploy, program, debug and modify software programs for commercial or end-user applications for McKesson and their customers. This role acts as the first line of defense for triaging customer support issues, technical software deployment and assignments in addition to continuing to evolve and grow existing software programs. You will analyze and investigate applications engineering tasks and prepare design specifications, analysis, and recommendations, ensure that system improvements are successfully implemented and monitored to increase efficiency. On occasion, you may also be relied upon to complete tasks and other related projects/functions outside your primary position. Making sure McKesson employees have diverse roles has been the backbone of our company’s success. Establishing departmental links across the CoverMyMeds organization (Support, Engineering, Project Management, Software and Production) are key to your success in this position.

Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.
C# and/or Java programming experience required.
.NET experience
Experience writing queries and reports in relational databases (MariaDB or SQL Server).
Experience in a customer-facing role with strong written and verbal communication skills.
Experience providing technical support and guidance to product support teams, software engineers and onsite technicians.
Good understanding of Microsoft Windows and Windows domains, servers, workstations, printers and firewalls.
Experience with troubleshooting software and hardware issues remotely is a must.
In-depth knowledge of the diagnosis, repair & debugging of software & hardware automation.
Able to work independently.
problem-solving aptitude.

Nice To Haves

Knowledge of Automated refill centers and pharmacy management systems a huge plus.
In-depth knowledge of the diagnosis, repair & debugging of software & hardware automation (PLC experience a plus)
Technical writing experience
DevOps experience
Knowledge of local networking, including Ethernet and TCP/IP configuration
Computer hardware, networking and communication knowledge
Prior Software Engineer Field Service Support experience
Prior Technical Leadership experience
Bachelor’s degree or equivalent experience in diagnosing and troubleshooting software and hardware automation.

Responsibilities

Provide engineering support and service leadership to the organizations’ efforts to resolve complex customer technical issues.
Diagnose if issues are related to: application defects, database defects, server/domain/client environment or networking hardware issues.
Work with existing system software / code currently developed.
Work on system wide software.
Expected to work with existing system software, work with remote development team and remote architects.
Archive all internal machine functional specifications and hardware architectures for service reference.
Supporting onsite troubleshooting with assistance from a remotely located developer.
Align and streamline documentation protocols.
Document activities in databases (JIRA, WIKI, STASH) and author knowledge base documentation on troubleshooting issues related to software products.
Work with the training/documentation team to aid in knowledge sharing.
Actively participate in cross functional teams that may include Software Engineering, Product Management and Hardware Engineering on feature design, requirements and support.
Participate in on site meetings to help in resolving problems of high severity and to manage customer and vendor relationships from a support standpoint.
Develop & assist with proper project management procedures.
Program interfacing with McKesson R&D programs.
This position will require on-call support over weekends/evenings/holidays.