Specialist, Shared HR Services & Strategy Travel

Royal Caribbean Cruises Ltd•Miami, FL

23d•Onsite

About The Position

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group’s Workforce Strategy & Movement Team has an exciting career opportunity for a full-time Specialist, Shared Human Resource Services & Strategy Travel (SHRS&S) reporting to the Senior Supervisor, Workforce Strategy & Movement Air Planning & Services. The position is onsite and based in Miami, Florida. Position Summary: This position is responsible for all aspects of accommodating crew movement based on operational needs. Performs failure analysis, problem resolution and process optimization to insure crew travel continuously evolves to meet quality and efficiency expectations. Full understanding of marine airline contracts, as it pertains to pricing, routing, ticketing time limits, and penalty fees. Versatile in performing all aspects of crew movement as well as providing support to the VIP desk customers, riding crew, specialties and 24/7 call center as needed.

Requirements

BS degree from an accredited college/university in a related field and/or previous directly related professional level experience in one or more of the following functions: workforce scheduling, logistics services, travel.
Minimum 5 years travel agency or industry experience.
Must have airline systems experience, specifically Sabre, as well as Microsoft Word, Excel and AS/400.
Ability to work nights and weekends as needed is required.
Demonstrated ability to manage travel policy.
Extensive knowledge of geography to fulfill intricate international itineraries.
Excellent skills in the following areas: follow-up, organization, analytical, flexibility, customer service, negotiating.
Excellent interpersonal skills to include both verbal and written.
Team player with the desire and capability to step in as needed to ensure the achievement of the department’s goals.
Agents are responsible for service levels and attending to all customers’ needs.
Understanding of all airline contracts including AirSea fares and marine contracted fares.
Extensive knowledge and applicability of international visa requirements.
Must be detail oriented and possess problem solving skills
Ability to work well under pressure.
Must have capacity to read and comprehend simple instructions, short correspondence memos, and technical procedures.
Ability to work independently, self-motivated, think outside the box, and demonstrate strategic problem-solving skills

Responsibilities

Analyzes and determines best itineraries and fares while remaining within travel policy. Exercises independent judgment to optimize routing and cost avoidance decisions.
Assists crewmembers with itineraries by monitoring flight irregularities while in route to/from ship.
Independently researches and resolves situations requiring extensive oversight and diligence for the complicated roles and routing of the itineraries.
Manage and update internal customers’ travel preferences as to customize their business and leisure travel. This includes serving as travel agent to senior level shipboard employees’ booking air, car, hotel, personal and family travel.
Book and ticket travel requests from E1 and maintain the metric levels required.
Performs failure analysis and independently executes problem resolution as a result of monitoring and correcting errors that may cause exceptions with data integrity of the application and profile of the customers.
Oversee refunds, cancellations, schedule changes and queues.
Manage costs and related decisions, remaining within company guidelines, while providing accommodation to all crew members traveling on duty or personal travel.
Re-shop booked and ticketed itineraries, seeking continuous savings potential for the PNR and customer satisfaction.
Provide solutions for customers travel concerns.
Is the liaison between the company and airlines.