Specialist Serrano Club - Full Time
About The Position
Reporting to the Manager of the Serrano Club, The Serrano Club Specialist is responsible for the effective communication of the Serrano Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Serrano Club, and promotes the Serrano Club program to guests on the casino floor. Core Job Responsibilities: Creates an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Signs up new guests for their Serrano Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct. Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods. Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift. Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials. Helps coordinate Serrano Club promotions and assists at marketing promotions and special events. Helps with maintenance and inventory control of Serrano Club merchandise. May distribute promotional coupons and gifts. Processes win/loss statements to guests. Attend and participate in meetings, completing follow-up as assigned. Attend and participate in off property functions and events as assigned. Perform work regularly and predictably. Other duties as assigned.
Requirements
- Minimum Age 21 years old
- High School diploma or equivalent, required
- Prior experience in Casino Marketing and Hotel reservations, required
- Must be able to speak, read, write and understand English
- Strong communication and superior guest service skills required
- Must possess strong organizational, written and oral communication skills
- Must be computer literate with proficiency in Outlook and Microsoft applications
- Must have knowledge of operating basic office machinery; i.e. fax, copier, printer, adding machine
- Must possess knowledge of LMS and Patron Management
- Must possess the ability to determine overall value of a casino guest for comp purposes
- Must be able to work weekends, holidays and extended hours as needed
- Must be able to work independently and perform essential functions without direct supervision
- Must be able to obtain/maintain any necessary certifications and/or licenses
Responsibilities
- Responsible for the effective communication of the Serrano Club program
- Determines whether minimum qualifications for complimentary services and/or goods have been met
- Informs guest of all aspects of Serrano Club
- Promotes the Serrano Club program to guests on the casino floor
- Creates an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment
- Actively building and retaining guest relations
- Acts as a mentor to team members in order to provide superior guest service
- Signs up new guests for their Serrano Club card
- Processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct
- Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods
- Cashes direct mail and cash back coupons
- Maintains accountability of a $5,000 bank drawer, balances bank at end of shift
- Issues complimentary services and/or goods based upon qualified play
- Issues cash and comp concert tickets and VIP credentials
- Helps coordinate Serrano Club promotions and assists at marketing promotions and special events
- Helps with maintenance and inventory control of Serrano Club merchandise
- May distribute promotional coupons and gifts
- Processes win/loss statements to guests
- Attend and participate in meetings, completing follow-up as assigned
- Attend and participate in off property functions and events as assigned
- Perform work regularly and predictably
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
