Specialist Security Operations - Full Time (Caesars Atlantic City)
About The Position
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Assigned to security base, answers telephone, dispatches Security Officers according to situation and need. Issues controlled keys, access badges and radios to Security Officers and other staff. Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors. Receives, logs and determines priority of information received from Security Officers concerning their lateness, absence or other usual concerns. Prepares specified reports; assists Security Officers in preparation of reports. Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary. Takes statements from individuals involved in security related activities and prepares reports detailing facts. Appears in court to give testimony on subpoenaed and/or documented facts contained in complaints or warrant files. Must be able to evaluate upon sight patrons requiring first aid or CPR. Notifies Shift Manager of any relevant situation or information. Completes special assignments for management and above as required.
Requirements
- Minimum one-year experience in the grade of Security Officer or similar capacity in the public sector
- CPR certified or the ability to obtain certification required
Nice To Haves
- High school diploma or equivalent preferred
- Valid NJ Driver's License preferred
Responsibilities
- Consistently demonstrates superior customer service skills
- Maintains an upbeat and positive attitude
- Creates an atmosphere of luck and celebrates guest's wins
- Answers telephone, dispatches Security Officers according to situation and need
- Issues controlled keys, access badges and radios to Security Officers and other staff
- Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors
- Receives, logs and determines priority of information received from Security Officers
- Prepares specified reports; assists Security Officers in preparation of reports
- Conducts fact finding investigations
- Takes statements from individuals involved in security related activities and prepares reports detailing facts
- Appears in court to give testimony
- Must be able to evaluate upon sight patrons requiring first aid or CPR
- Notifies Shift Manager of any relevant situation or information
- Completes special assignments for management and above as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
