PANDORA A/S-posted 3 months ago
$76,000 - $95,000/Yr
Full-time • Mid Level
Baltimore, MD
5,001-10,000 employees
Miscellaneous Manufacturing

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career. The Sales Operations Specialist- Retail Systems will play a pivotal role in solving challenges and bringing retail solutions to life in Pandora North America, with the goal of elevating the experience for our fans and empowering our store employees. This role will lead and sometimes define the initiatives to improve the experience of store employees on the point-of-sale, mobile devices, and other software and hardware used by the store teams. This role requires a unique blend of technical expertise, a deep understanding of store operations, and project management skills.

  • Provide technological support for key store systems, including but not limited to Mobile Point of Sale (MPOS), Core store system (POS and Inventory Management) - KWI, ShopperTrak, and Engraving Systems.
  • Act as the key liaison to Digital & Technology for Internet Speed/Performance, Phone Systems, and TCS (IT helpdesk).
  • Lead the technology workstream of all store process improvement projects in Pandora North America.
  • Partner with OMNI on all system improvements for retail.
  • Lead and support all NAM stores system pilots from planning to execution.
  • Develop and lead the testing efforts of systems to ensure major defects are remediated prior to full implementation.
  • Coordinate pilot programs for systems projects, ensuring learnings are captured and adjustments are made prior to implementation to all stores.
  • Maintain tracking of stores running digital pilots for support, future pilots store selections, and to avoid stores pilot workload overload.
  • Partner with Pandora Global to provide insights into needs and priorities for technology in Pandora North America.
  • Provide insights into project methodologies to ensure continuous process improvement.
  • Bachelor's degree in business, Information Technology or a related field.
  • 3-5 years experience in a related field.
  • Demonstrates expertise in strategic programs and change management.
  • Excellent written and verbal communication skills.
  • Proficiency in project management and organizational tools.
  • Exceptional ability to manage complex, cross-functional projects.
  • Strong relationship-building and collaboration skills.
  • Familiarity with internal project management platforms and tools.
  • Familiarity with testing methodologies.
  • Analytical skills to evaluate project execution effectiveness.
  • Fluency in English (additional languages are a plus).
  • Limited travel to support field operations and attend events.
  • Robust compensation package including base and bonus.
  • 401K plan to help you secure your financial future.
  • Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts.
  • Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement.
  • PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays.
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