Specialist, Sales Account - Brickworks Supply

Glen-Gery•Waterford, MI

About The Position

The Sales Account Specialist is responsible for the customer service function including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, quotes, credit, and complaint resolution. Must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

Requirements

Excellent communication, interpersonal and negotiating skills.
Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
Hands-on approach to problem solving regarding sales, service, and promotion.
Self-motivated, high personal drive with a disciplined approach to working individually. and utilizing resources to assist with accomplishing goals and objectives of the company.
Excellent written and verbal communication skills, good presentation skills and a professional demeanor.
Ability to strive for continuous improvement, must be detail-oriented with strong organizational skills.
Strong problem solving and customer service skills.
Ability to learn technical product information.
Ability to support a team environment, company policies, procedures, continuous improvement.
College degree or relevant trade qualification is preferred
Minimum 3 years sales or customer service experience, preferably in the building materials industry.

Responsibilities

Assisting Direct Sales Team with product availability, pricing, quoting, sampling, and technical information as required.
Process orders, order changes, sample requests, utilize Salesforce and coordinating shipments.
Ensuring quotes and orders are accurate following company sales procedure.
Achieve or exceed sales goals by growing sales and providing excellent customer service
Presenting new and existing products and design ideas to homeowners, builders, contractors, and masons.
Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
Perform basic credit functions and product complaint procedures as needed.
Prepare and distribute bidding documents from quotes to technical submittals.
Assist in job registration process (Assisting in document completion and submittal).
Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues.
Maintaining exceptional level of expertise on products/services relating to all product lines and customer needs, as well as staying abreast the competitive landscape.