Specialist, Retail Asset Protection & Loss Prevention, Wayfair Retail Stores

Wayfair LLC•Wilmette, IL

57d

About The Position

As an Asset Protection Specialist, you'll play a key role in creating a safe, secure, and welcoming environment for Wayfair associates, customers, and visitors. With a sharp eye for detail and a calm, professional demeanor, you'll monitor security systems, support emergency protocols, and proactively resolve safety concerns, ensuring our operations run smoothly and our people feel confident. You'll collaborate with cross-functional teams, respond to high-stakes situations with composure, and serve as a trusted resource for associates and leadership alike. The ideal candidate thrives in a dynamic setting, values confidentiality, and is ready to take on evolving safety challenges in a fast-paced retail environment.

Requirements

Asset Protection Experience: 1+ year in asset protection, security, or a similar role. Experience with access control systems or CCTV is a plus.
Educational Background: High school diploma or equivalent is required.
Schedule Flexibility: Willingness to work nights, weekends, and holidays based on store needs.
Customer-Facing Confidence: 1+ year of experience in a retail or customer service environment is preferred.
Physical Stamina: Ability to stand and walk for extended periods and lift up to 50 lbs unassisted.
Tech Proficiency: Comfortable using Google Workspace (Sheets, Gmail, Docs) and able to quickly learn new security and operational systems.
Detail-Oriented Judgment: Strong professionalism, organization, and sound discretion in sensitive or confidential situations.
Effective Communication: Clear and confident verbal and written skills to document incidents and engage with others professionally.
Strong Time Management: Proven ability to prioritize, multitask, and stay focused in a fast-paced environment with evolving demands.

Responsibilities

Welcome & Protect: Greet visitors, employees, and vendors with professionalism while maintaining a secure and friendly store atmosphere.
Monitor & Respond: Oversee security systems (CCTV, access control, alarms), respond swiftly to incidents, and take action to minimize risk.
Demonstrate Reliability: Maintain consistent attendance and punctuality. Communicate proactively to ensure uninterrupted coverage.
Stay Vigilant: Identify risks early and take initiative to prevent incidents. Keep detailed records of observations, events, and interventions.
Implement Safety Protocols: Apply knowledge of emergency response procedures, access control systems, and safety regulations to protect people and property.
Support Incident Management: Assist with investigations, support safety audits, and respond calmly during emergencies or disruptions.
Communicate with Discretion: Handle sensitive situations with professionalism, confidentiality, and empathy while maintaining trust and neutrality.
Maintain Operational Integrity: Help monitor inventory movement, support shrink reduction efforts, and report compliance concerns when needed.
Collaborate Across Teams: Partner with store leaders and the Asset Protection Manager to support training, safety initiatives, and process improvement.
Adapt Under Pressure: Stay calm and composed during rapidly changing or high-stakes situations, always prioritizing safety and support.

Benefits

Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
Career Growth: Access professional development and advancement opportunities to help you grow with us.
Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
Time to Recharge: Start accruing paid time off immediately-because work-life balance matters.
401(k) with Company Match: We'll match up to 4% to help you plan for your future.
Tuition Reimbursement: Eligible after 6 months of employment-learn, grow, and get support along the way.
Wayfair Employee Discount: Save big on the pieces you love-plus get 10% off at our in-store restaurant ï¸.
Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
And So Much More: We've got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

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