Specialist, Repair Ops Support - New York

Otis Elevator Company • New York, NY

234d • $92,000 - $110,000 • Remote

About The Position

At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr Specialist, Repair Ops Support - New York who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come. This role will work with the New York Operating Area to directly support the repair business and open order superintendents. You will do a variety of tasks that will help accelerate workable backlog and ensure timely billing in support of the superintendents and General Managers in the New York operating territory.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred
• Ability to work in a highly team-oriented and dynamic environment
• Strong written and verbal communication skills
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills and goal-oriented with strong time management and organizational skills

Responsibilities

• Source material quotes from vendors and issue PO/VPO as needed
• Update project notes in Smartsheets on a daily basis
• Customer relations lead - Order confirmed with customer/thank them for their business
• Obtain and action applicable contract/customer PO's
• Complete permit application and assist in scheduling crews (if necessary)
• Order material as needed
• Receive material for internal process tracking
• Work with Superintendent on scheduling
• Progress billing (where applicable)
• Contact customer with scheduled date/time
• If schedule changes calendar updated/customer notified
• Pre-inspection verification (larger OO jobs)
• Payment tracking - Ensure job has been paid prior to final turnover
• Notify customer job is fully complete & final bill will be coming
• Verify all PO's are paid in the system
• Verify no more labor & material will hit the job - Inventory Control
• Action and initiate final bill in FSS
• Assist with Upgrade App issues/opportunities/adoption from the field
• Mechanic Pay discrepancy tracking and investigation (as needed)

Benefits

• Opportunities for training and resources
• Employee Scholar Program for pursuing degrees or certification programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED