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The position involves facilitating patient flow from point of entry to destination in a timely, accurate, and professional manner. The role includes obtaining specific information to generate an accurate financial and demographic record for patients, ensuring maximum reimbursement and clinical outcomes. Responsibilities include scheduling appointments, interviewing patients for appropriate medical information, explaining charges and policies of the department/hospital, validating and entering charges into appropriate systems, and collecting necessary payment. Additionally, the position requires answering incoming calls and directing patients and visitors appropriately.