Specialist, Quality Assurance

Shiseido•East Windsor Township, NJ

3d•Hybrid

About The Position

Your Dreams, Our Future. Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences. Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world. At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life. WHERE YOU WILL WORK: Our Quality Assurance team encourages a culture of continuous learning and improvement, with a focus on driving innovation and achieving operational excellence. We offer a dynamic and stimulating work culture, as employees are part of a greater team and purpose that collaborates with different departments, brands and business units. JOB SUMMARY This position is part of Quality External Operations Group. Under the supervision of the Quality Director, the Quality Assurance Specialist ensures compliance with cGMP and company policies, procedures, and specifications. This position ensures that Shiseido cosmetic and OTC products manufactured at CM’s meet specification, Quality protocols and methodology and requirements in accordance with cGMP and any related company SOP’s and FDA regulations. This role also coordinates resolutions to consumer and/or customer complaints, acting as a liaison with QC, Operations Product Development, R&D, PD, Packaging, and other groups necessary to satisfy customer requests. Requiring very minimal supervision, compiles customer specific complaint data as needed. The Quality Assurance Specialist will also be responsible for providing support to the ExO Quality Process Expert team on launch development and up to first production of new product launches at a contract manufacturer (CM) of both Cosmetic and OTC products.

Requirements

You have a bachelor’s degree (Relevant work history and/or experience may be considered in lieu of degree) with minimum of 3 years’ experience in similar role
You have familiarity with ISO 22716 standard.
You have familiarity with root cause analysis tools
You have knowledge in basic math and statistics
You can read and interpret specifications and drawings
You have hands-on experience with basic measuring equipment
You have basic knowledge of MS-Office suite (Excel, Word, PowerPoint, Visio)
You can lift, stand or walk constantly all shift as needed
You have strong communication and interpersonal skills within all levels of the organization
You are adaptable to changes in the work environment, manage competing demands and deal with frequent changes, delays, or unexpected events
You work independently, requiring minimum supervisory direction
You can take initiative and be self-motivated

Nice To Haves

Auditor Certification preferred
ASQ - Certified Quality Improvement Associate (CQIA) is highly desired

Responsibilities

You will liaise between cross functional departments (Quality Process Expert team, R&D, QA, PD, Packaging, NPD, NPC, Planning, Procurement, etc.) and CM to ensure a successful product launch and/or investigation resolution leading to root cause and corrective/preventive action.
You have the ability and skill to effectively manage various complaints/NCPs simultaneously and drive timely execution.
You have the ability to lead and support ISO 22716 audits and ensure proper closure of all findings with the Contract Manufacturers.
You will be capable of trouble-shooting bulk manufacturing, filling, and packaging related issues.
You will participate in or drive the Quality Vendor Compliance Manual training (as required).
You will review, coordinate, and author SOP, WI, and form(s) in the External Operation Quality Department and support routine review of controlled documents.
You will ensure proper documentation, investigation, and closure of each complaint and/or NCP in accordance to the established procedures.
You will perform weekly, monthly, and customer specific data trending and compile complaint data tables and/or graphs as required
You will work with the Quality team and CMs to meet target PPM goals and reduce number of repeat complaints and NCPs.
You will support department and organizational goals and objectives.
You will conduct trainings for others (both internal and external) to ensure test procedures and work instructions are understood and applied correctly.
All other duties as required and requested.