Specialist, PSS

Gartner • Irving, TX

259d • $49,000 - $68,000 • Hybrid

About The Position

Under the supervision of a U.S.-based Manager, with mentoring from peers, provide administrative, project, and process support to our experts to help maintain and improve business efficiency, effectiveness, and growth. The environment is fast-paced and blends a combination of collaborative interactions and independent work.

Requirements

• Self-starter, must be able to own, manage, and complete projects and tasks with minimal instruction.
• Strong critical thinking, interpersonal and collaborative skills.
• Strong sense of personal commitment and ability to embrace change.
• Ability to communicate and collaborate effectively and demonstrate a client service mindset in all interactions.
• Detail oriented and organized effectively to meet tight deadlines and prioritize workloads.
• Associate Degree or equivalent; Bachelor Degree preferred.
• 5+ years' experience working in a fast-paced professional environment.
• Proficiency in Microsoft Applications Suite with advanced Excel experience.
• Familiarity with Google Workspace (Google Drive, Google Sheet, & Google Docs).
• WebEx and MS Teams Meeting Platform experience preferred.
• Experience managing multiple priority projects and tasks concurrently.

Responsibilities

• Serve as knowledge expert for Gartner tools and Microsoft programs.
• Act as a liaison for sales and service.
• Provide logistical support for internal and external client meetings.
• Provide global support (supporting different time zones, languages, knowledge of region-specific processes).
• Support Gartner and non-Gartner conferences/events as needed.
• Provide project support (research document support, client call scheduling, etc.).
• Adhere to established policies, processes, and guidelines.
• Responsible for data compilation & report production.
• Manage calendars & schedule activities for experts.
• Support expert onboarding & departures.
• Assist with ad-hoc projects and special duties as needed.
• Book travel & process expense reports as necessary.

Benefits

• Generous PTO.
• 401k match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree