Specialist Provider Onboarding

NewYork-Presbyterian Hospital

2d • $74,000 - $111,000 • Remote

About The Position

Provider Services Organization (PSO) is a department that ensures timely onboarding and offboarding of candidates for New York Presbyterian, Weill Cornell Medicine, and Columbia University. Our institution is one of the nation’s top-ranked medical schools aimed at providing excellent care for our patients. Together, we improve the health of patients and their families, making our communities – and the world – stronger. The PSO Specialist job is to ensure the candidate is onboarded and offboarded in a timely fashion and communicates with the candidate and necessary departments within New York Presbyterian, Weill Cornell Medicine, and Columbia University. The PSO Specialist is responsible for processing and coordinating candidate onboarding, offboarding and other required tasks within either process. Additionally, the PSO Specialist must abide by all tripartite policies in all aspects of the work. Essential Job Duties: Ability to navigate complex operational challenges, appropriately simplify and communicate the understanding of the challenges across functions and levels of the organization, propose and gain buy-in for solutions, and implement solutions. A strong track record of driving and delivering results: you make tactical and operational plans, collaborate cross-functionally to execute, and continuously improve processes and outcomes, as measured through key metrics, and significant learnings. Responsible for the entire onboarding and offboarding process including system access and workflow management tasks. Serves as primary contact for all onboarding and offboarding matters and maintains knowledge of the entire onboarding and offboarding process. Communicates as a liaison to the candidate throughout the process and facilitates any interruptions or errors in application process. Performs other duties as assigned from the PSO Manager or PSO Director. Coordinates and completes special projects in a timely manner. Appropriately prioritizes all tasks so that deadlines are met with continued focus on quality. Experience in building strong teams of customer service representatives, with a focus on delivery, performance, and positive culture, and translation of mission into concrete deliverables This is a primarily remote role. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses.

Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years of healthcare experience, preferably in a physician practice or credentialing setting
• Proven experience in project management and process optimization
• Strong customer service, organizational, interpersonal and communication skills
• Experience working cross-functionally with senior leadership and multiple departments
• Ability to manage high-priority tasks in a fast-paced environment

Responsibilities

• Ability to navigate complex operational challenges, appropriately simplify and communicate the understanding of the challenges across functions and levels of the organization, propose and gain buy-in for solutions, and implement solutions.
• A strong track record of driving and delivering results: you make tactical and operational plans, collaborate cross-functionally to execute, and continuously improve processes and outcomes, as measured through key metrics, and significant learnings.
• Responsible for the entire onboarding and offboarding process including system access and workflow management tasks.
• Serves as primary contact for all onboarding and offboarding matters and maintains knowledge of the entire onboarding and offboarding process.
• Communicates as a liaison to the candidate throughout the process and facilitates any interruptions or errors in application process.
• Performs other duties as assigned from the PSO Manager or PSO Director.
• Coordinates and completes special projects in a timely manner.
• Appropriately prioritizes all tasks so that deadlines are met with continued focus on quality.
• Experience in building strong teams of customer service representatives, with a focus on delivery, performance, and positive culture, and translation of mission into concrete deliverables

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level