Specialist, Proposals & Client Services - U.S. - Remote

Worldwide Clinical Trials

1d•Remote

About The Position

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way. Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit. Why Worldwide We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us! What the Specialist, Proposals & Client Services does at Worldwide Clinical Trials The Specialist, Proposals and Client Services is well-versed in coordinating, preparing, and managing all requested proposals, Request for Information (RFI)s, and associated client services. This includes pricing and budget analysis, prioritizing client requests, and interacting with personnel at all levels of Worldwide to ensure efficient and comprehensive proposal preparation. The Proposals and Client Services Specialist has an in-depth understanding of the specifics of clinical trials and bioanalytical studies, including scientific and medical terminology. In addition, this position mentors less experienced proposal associates.

Requirements

Strong planning, strategizing, managing, monitoring, scheduling, and critiquing skills
Excellent written and verbal communication skills to clearly and concisely present information
Strong interpersonal skills in a fast-paced, deadline-oriented, and changing environment
Excellent ability to handle multiple tasks and many details in a fast-paced and constantly changing environment
Ability to exercise sound judgment and make decisions independently
Excellent self-motivation skills
Knowledge of the Contract Research Organization (CRO)/Pharmaceutical industry, knowledge of sales support activities, as well as a strong understanding of study design, project management, and operational requirements for successful study implementation
Must be able to work under deadline pressure while maintaining accuracy, quality, and detail
Superior analytical, negotiation, and organizational skills
Fully qualified in the development of Strategic, Full Service, and Preferred Provider RFPs
High-level knowledge of Early Phase study designs, including NHV and patient/multi-site studies
Ability to demonstrate excellent organizational, analytical, and mathematical skills
Skilled in creating customized budgets and able to assemble multiple documents/responses
Ability to advise and interact with all levels of management, including negotiation and conflict resolution skills
Advanced experience in all MS-Office applications, including Microsoft Word and Excel
Bachelor's Degree required (prefer degree in Life Sciences or Business) and two to four years of experience preparing proposals and budgets for the clinical trial industry, preferably in a CRO environment
Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

Responsibilities

Responsible for all aspects of assigned Request for Proposal (RFP)s and RFIs
Manages the overall proposal process from receipt of RFP/RFI to final delivery
Work with Account Directors and Operational teams (i.e., clinical, bioanalytical, and support services) to refine proposal scope and integrate solutions into complete proposals
Prepare multiple, complex budget tools and associated client grids
Following legal guidelines, complete work order contracts, including Task Matrix, vendor information, and client-specific details based on Master Services Agreement(s)
Support Operations and Finance in the management and reconciliation of both Out of Scope and Final invoicing
Review protocols and other scientific documents to apply appropriate study information to budget tools
Meet proposal deadlines by establishing priorities and target dates for information gathering, writing, reviews, and approvals
Function as a facilitator for the collection of information from various sources
Work with subject matter experts to gather information and customize content
Maintain and update CRM database and internal tracking programs
Select an appropriate pricing structure based on study type and individual client
Modify proposal text and assumptions from templates to customize each client opportunity, including revisions and change orders
Respond to routine and non-routine inquiries in a timely and professional manner
Full understanding of complex Early Phase study designs
Evaluate protocols based on Therapeutic Area, indication, and study design to properly include clinical labs, procedures, equipment, and necessary vendor quotes
Coach and mentor proposal associate(s) relative to function and duties
Analyze and resolve issues independently or with little instruction
Suggests creative solutions to facilitate new formats and procedures for unique client pricing requests
Presents pricing to senior management and communicates all pricing details/background as requested to facilitate approved discounts, rebates, etc.
Detailed knowledge of all core services to map granular detail from Worldwide pricing tools to client grids
Use specialized knowledge of the tasks for all services to extrapolate changes to other services and adjust both proposal text and all pricing to accommodate
Define costing to the client based on experience, review of account notes, and research
Establish specifications for bidding purposes and review vendor budget submissions to ensure compliance and accuracy of vendor quotes, and communicate with vendors as needed
Attend and contribute to RFP and RFI feasibility assessments and strategy calls
Identifies potential barriers or risks for proposal completion and implements dynamic solutions and mitigation strategies
Perform peer Quality Control (QC) according to departmental procedures and guidelines
Perform other duties as assigned.