Specialist - Program Support

Friends of Youth • Kirkland, WA

93d

About The Position

The Specialist – Program Support serves as a flexible, multi-site support role responsible for providing direct care coverage across residential programs at Friends of Youth Kirkland-based campuses. This floating position is designed to fill scheduling gaps and ensure continuity of care, safety, and service across multiple campuses. The work schedule will vary based on program needs and will require flexibility and the ability to quickly adjust availability based on scheduling needs of the programs. This position requires adaptability, strong communication skills, and the ability to quickly integrate into different program teams. The Specialist – Program Support helps to create and maintain a safe, clean, and supportive environment for young people experiencing homelessness, ensuring a caring and non-judgmental approach across all services.

Requirements

• High School Diploma or General Education Diploma (GED). Bachelor’s degree preferred.
• A minimum of 2 years of relevant working experience, providing direct services to young adults.
• Minimum of 6 months of full-time experience, providing direct services to youth in work or volunteer capacity.
• 2 years of experience with minors and/or young adults.
• Must have strong proficiency in English.
• Demonstrated knowledge of MS365 Power Platform.
• Must be 21 years or older.
• Must satisfactorily pass criminal history check.
• Must pass a DCYF background check.
• Must satisfactorily pass tuberculosis (TB) test.
• Must have reliable transportation and a Washington State driver’s license (or be able to obtain one by date of employment).
• Must have a safe driving record as defined by Friends of Youth.
• Must successfully complete health certification requirements within 30 days of employment: Food Handler’s Card, CPR, First Aid and Bloodborne Pathogens.
• Proof of COVID-19 vaccination is required.

Responsibilities

• Maintain a safe living environment tailored to the needs of minors and young adults.
• Model and teach self-regulation techniques appropriate for each age group.
• Promote a sense of community and safety specific to youth or young adults.
• Support conflict resolution skills relevant to the age group served.
• Utilize preventative and de-escalation floor management techniques tailored to address challenging behaviors of minors and young adults.
• Monitor guest activities including laundry, shower use, and assist with conflict prevention and de-escalation.
• Facilitate walk-through and safety checks in areas internal and external to the facility.
• Listen to and address the individual concerns of minors and young adults.
• Provide personal attention and support the growth and development of independent living skills.
• Respect confidentiality and privacy considerations.
• Build positive relationships and interact with empathy and without judgment.
• Conduct intake processes and referrals for resources such as case management, education, employment, housing, mental health, and substance use services.
• Plan, supervise, and support tasks that promote mental, physical, and social health.
• Ensure safe storage and dispensing of medications, adhering to specific protocols.
• Assist with homework, work attainment, goal setting, and achievement.
• Assist with prepping/serving meals, cleaning responsibilities, facility security, and administrative tasks.
• Facilitate scheduled groups and activities.
• Transport clients to appointments and outings as needed.
• Maintain close supervision to ensure awareness of the whereabouts and activities of clients.
• Monitor health and behaviors, promptly reporting concerns regarding abuse, exploitation, or neglect.
• Attend and actively contribute to weekly team meetings.
• Participate in professional training for continuous growth and knowledge.
• Objectively document behavioral events and maintain daily communication logs.
• Record medication administration and financial disbursements accurately.
• Complete incident reports and other required documentation in compliance with agency policies.
• Provide consistent communication and support through accurate daily documentation.

Benefits

• Generous time off including 15 vacation days per year, paid sick leave, 11 paid holidays, 2 social justice leave days per year for full-time employees.
• Health insurance package including medical, dental, vision, 24/7 access to telehealth, long term disability and life insurance.
• Retirement plan with match.
• Transgender Health Benefits.

What This Job Offers

• Education Level: High school or GED