Specialist, Product Support and Recall

Meijer•Burrell Township, PA

1d•$62,000 - $100,000

About The Position

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Identifies and takes action on industry-wide product recalls/withdrawals that may affect Meijer. This includes monitoring, executing, documenting recalls/withdrawals and providing required federal and state regulatory agency reporting and follow-up as necessary. This role is responsible for the integration, coordination, and monitoring of product information, working collaboratively with the Merchandising, Call Center, Risk Management, and store-side teams in order to provide information relating to customer concerns for appropriate communication and resolution.

Requirements

Bachelor’s degree preferred, or equivalent work experience.
Customer Service experience in a manufacturing or retail environment, (including 3+ years customer support) required.
Strong process management, organizational, interpersonal, written and verbal communication skills.
Experience with conflict resolution, problem solving, and business analysis.
Ability to successfully work independently as well as collaboratively across all divisions and levels of the organization.
Proficient in Microsoft programs, Micro-Strategy, Sharepoint and BI Query.

Nice To Haves

Knowledge of FDA, USDA, and CPSC Recall regulations, and completing required reporting is preferred.

Responsibilities

Work as a liaison between several business units including the buying office, retail and distribution facilities in order understand their requirements, identify process gaps, and provide solutions pertaining to customer product concerns and compliance for all product recalls.
Lead issuance for product recalls/withdrawals affecting products sold by Meijer, following internal protocols to ensure compliance adherence, including after normal business hours and on holidays.
Ensure compliance obligations for product recalls affecting products sold by Meijer, including all those related to FDA, USDA, and CPSC regulations.
Develop, implements and coordinates analysis tools, including recall metrics regarding status, and maintains all records and documents.
Receives, monitors, and takes action on product inquiries including those obtained from stores, Call Center, Meijer Manufacturing, Meijer.com, direct-from-product suppliers, and internal corporate teams, and on external newsworthy activities related to products that may be sold at Meijer.
Manages the corporate product concerns system including routing, escalating, and closing out of inquiries, providing detailed metric and disruptive reporting summaries as required.
Work collaboratively with QA and Food Safety resources to resolve potential issues and develop action plans as needed for Meijer branded products.
Works collaboratively with the legal department and regulatory agencies regarding product recalls that may pose legal/safety risk to the organization. This includes submitting all required federal and state recall reporting, documentation, etc.
Provides guidance, training, and cross-functional assistance corporate-wide, including for the Product Support& Recall team, Merchandising/Buying teams, Public Relations, Digital Team, Contact Center and Retail Operations.
Provides “on call” shift coverage for recall monitoring and product removal notification after typical business hours, including weekends and holidays.
Create PO’s; monitor approvals/denials and submit PO’s for billing; work with Buying teams, Accounts Receivable and vendors/suppliers to resolve questions or disputes to the charges.
Responsible for 200% Safety of self and others.