Specialist, Procurement Systems and Processes

About the position

The Procurement Systems and Processes Specialist is responsible for the effective use, optimization, and support of Procurement IT systems that underpin procurement operations. This role serves as the main point of contact between the Procurement department and IT teams, ensuring that procurement processes are fully supported by technology and that system users are trained to maximize efficiency. The Specialist plays a crucial role in implementing system improvements, troubleshooting issues, and acting as a liaison during system updates or changes.

Responsibilities

• Act as the subject matter expert (SME) for procurement IT systems, including ERP (e.g., SAP), eProcurement tools, and other digital platforms used in procurement processes.
• Lead rollout and launch of Scout’s Procurement systems, working cross-functionally with Scout IT and Global Procurement colleagues.
• Establish system rollout schedule, budget, and define the necessary resources to meet requirements.
• Ensure the smooth functioning of procurement systems by collaborating with IT to resolve any technical issues.
• Suggest and implement system improvements or new features to enhance procurement efficiency.
• Monitor system performance and coordinate upgrades or updates.
• Provide first-level support to procurement team members and other system users for system-related issues or queries.
• Develop and deliver user training programs, documentation, and system and process manuals.
• Ensure that end-users are proficient in using procurement systems and follow best practices.
• Ensure data accuracy and integrity within procurement systems, including vendor information, purchase orders, contracts, and more.
• Generate and analyze reports from procurement systems to support decision-making and process improvements.
• Collaborate with procurement management to refine reporting tools and metrics.
• Identify opportunities for process improvements within procurement workflows, ensuring alignment with system capabilities.
• Collaborate with cross-functional teams to streamline procurement operations and increase efficiency.
• Lead or participate in projects to implement new procurement tools or functionalities.
• Act as a bridge between procurement, IT, and other departments to ensure system requirements are met and issues are communicated effectively.
• Participate in meetings with IT teams and external system vendors to discuss system needs, updates, and performance.

Requirements

• Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or a related field.
• Strong knowledge of procurement processes and systems (e.g., ERP systems, eProcurement platforms).
• Prior experience in a procurement or IT support role.
• Strong problem-solving skills and ability to troubleshoot system issues.
• Excellent communication skills and ability to train and support end-users.
• Ability to work cross-functionally and manage multiple stakeholders.
• Analytical mindset with experience in generating and interpreting procurement reports.

Nice-to-haves

• High integrity and professionalism.
• Able to effectively collaborate in a team setting with other functions/departments.
• Business and performance driven.
• Ability to adapt in an ambiguous and fast-paced environment.
• Strong planning and analytical skills.
• Strategic thinking & understanding.
• Positive mindset.
• Proactivity and the ability to work across multiple workstreams.
• A passion for creating something new.
• Ability to find creative solutions to complex problems.
• Ability to communicate effectively across all levels of an organization.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans.
• 401(k) program with: An employer match and immediate vesting.
• Generous Paid Time Off including: 20 days planned PTO, as accrued, 40 hours of unplanned PTO and 14 company or floating holidays, annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave.
• Pay Transparency.