Specialist, Pharmacy Support

SpartanNash•Wyoming, MI

20d

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Location: 1550 Gezon Parkway SW - Wyoming, Michigan 49519 Position Summary: This role is Responsible to maintain and update the Pharmacy enterprise system and provide system support to Company pharmacy associates. Develop, update and/or maintain Pharmacy system training materials to ensure consistent training practices. Train new and/or existing Pharmacy associates as necessary.

Requirements

High School Diploma (Required) or GED required. College degree or college course preferred.
Certified Pharmacy Technician (Required).
Experience with EnterpriseRx Pharmacy Management required.
Five years retail pharmacy technician experience.
One year customer service, help desk or related support role preferred.
Knowledge of HIPAA Privacy and Security Rules and pharmacy regulations and guidelines.
Strong written and verbal communication skills; strong customer service skills.
Good multi-tasking, organization, attention to detail and problem-solving skills.
Ability to train new and existing personnel in the pharmacy system.
Proficient in MS Office Excel and Word.
Ability to travel between 5 and 10% to retail/pharmacy locations.
Must be able to work a flexible schedule based on business needs to include weekends, evenings and overtime as required.

Nice To Haves

College degree or college course preferred.
One year customer service, help desk or related support role preferred.

Responsibilities

Provide user support for retail and corporate pharmacy associates on the Enterprise Pharmacy system.
Resolve issues and answer questions related to system operations, insurance billing and switch overrides.
Schedule and conduct training for new and/or existing users on the features and operation of the Pharmacy enterprise system.
Monitor, evaluate and record training activities and program effectiveness and identify areas of concern based on user issues/trends and develop training materials to address such.
Develop, update and/or maintain Pharmacy system training manuals, guides and course materials for consistent training practices.
Work with technical support to ensure training documents reflect current product features.
Maintain and update Pharmacy enterprise system changes and perform user acceptance testing for upgrades/changes.
Perform system updates such as product and supplier additions, product transfers, patient and prescriber profile updates, etc. as required.
Additional responsibilities may be assigned as needed.

Benefits

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging.
We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.

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