Specialist: Patient Access (Full-time)
About The Position
Pagosa Springs Medical Center (PSMC) is seeking a courteous, detail-oriented Patient Access Registration Specialist to support front-end patient access and registration services. This role is essential to creating a positive first impression for patients while ensuring accurate registration, insurance verification, and payment collection for each encounter. The Specialist greets patients in person and by phone, accurately enters and verifies patient demographic and insurance information in the Electronic Health Record (EHR), and supports efficient patient flow across hospital and clinic settings. When assigned to the Emergency Department, this role works closely with the ED care team to expedite patient care and improve outcomes. Join a Hospital That Feels Like Family – In a Town That Feels Like Home Pagosa Springs Medical Center is an award-winning, independent Critical Access Hospital serving the residents and visitors of Archuleta County and the surrounding region. As a modern rural hospital, PSMC delivers exceptional emergency, primary, and specialty care supported by advanced technology, a collaborative medical staff, and a leadership team committed to quality, safety, and patient-centered service. At PSMC, you are not just a number – you are a valued team member whose contributions make a real difference. We prioritize professional growth, meaningful work, and a positive, supportive workplace culture grounded in our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect. What you’ll find at PSMC: A supportive, collaborative culture where people truly care about each other Modern facilities and growing service lines Leadership that listens and invests in staff Opportunities to learn, grow, and advance your career A place where you can have direct impact on patient care and community wellness
Requirements
- High school diploma or equivalent required
- Current AHA BLS (Heart Saver) certification required
- Strong computer and typing skills, including Microsoft Office and Teams
- High attention to detail and accuracy
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment with frequent interruptions
- Hospital and clinic settings with frequent patient interaction
- Exposure to work stress, interruptions, and communicable diseases
- Combination of sitting, standing, and walking throughout the shift
Nice To Haves
- Customer service experience strongly preferred
- Prior healthcare or hospital registration experience preferred
- Electronic health record experience (Cerner preferred)
Responsibilities
- Greet patients and visitors professionally and courteously, in person and by phone
- Accurately register patients and verify demographic, insurance, and guarantor information in the EHR
- Verify insurance eligibility and coverage for each encounter
- Collect, post, and document patient copayments and payments
- Scan and upload required documentation, including identification and insurance cards
- Ensure all required consent and HIPAA forms are completed and signed
- Apply correct patient identification bands and use two patient identifiers
- Provide general clinic and hospital information to patients as appropriate
- Assist patients with records requests and release of information forms
- Monitor incoming calls and faxes and route appropriately
- Maintain confidentiality and comply with all HIPAA and PSMC privacy requirements
- Support departmental productivity and accuracy standards
- When assigned to the Emergency Department, collaborate with the ED team to support timely patient care
- ED assignments include an additional $1.00 per hour premium pay
Benefits
- Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
