Specialist, Parts (SNE)

RXO, Inc. • Burton, MI

2d

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Specialist, Parts at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call. What your day-to-day will look like: Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration Meet workload criteria and metrics Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule Answer incoming supplier calls/emails Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc. Collaborate with customer and escalate any issues through appropriate channels Update/create standardized process documents Facilitate/participate in conference calls with suppliers/customer Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing Able to work autonomously and adapt to change

Requirements

• 1 year of experience dealing with high phone/email volume in a deadline-driven environment
• Experience with Microsoft Office
• Excellent verbal and written communication skills
• Strong supplier and customer interaction experience
• Basic computer skills

Nice To Haves

• Knowledge of the transportation industry
• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment

Responsibilities

• Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
• Meet workload criteria and metrics
• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming supplier calls/emails
• Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
• Collaborate with customer and escalate any issues through appropriate channels
• Update/create standardized process documents
• Facilitate/participate in conference calls with suppliers/customer
• Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
• Able to work autonomously and adapt to change

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed