Specialist, OPS Client Service Representative

The Bank of New York Mellon-posted about 2 months ago
Full-time • Entry Level
Lake Mary, FL
5,001-10,000 employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
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At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Specialist, OPS Client Service Representative to join our Structured Debt Client Platform team. This role is located in Lake Mary, FL.

  • Provide quality support to clients with complex transactions and processes on a daily basis.
  • Independently assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
  • Respond to client questions on BNY product features and provide technical assistance for issues escalated by junior team members.
  • Research and resolve moderately complex operational or client issues, routing issues that cannot be addressed at point of contact to appropriate teams in accordance with documented procedures.
  • Assist in providing status updates on problem resolution and outstanding issues to other teams.
  • Assist with process improvement by contributing ideas to improve team efficiency.
  • High school/secondary school diploma or equivalent combination of education and experience required; Bachelor's degree preferred.
  • 2-3 years of total work experience preferred.
  • Experience in an operational area and/or client services preferred.
  • Excellent writing, listening and communication skills.
  • Should be able to work independently and exercise sound critical thinking judgement.
  • Ideal candidate should be proficient in Microsoft Excel and Word.
  • Experience in financial services preferred.
  • Highly competitive compensation.
  • Benefits and wellbeing programs.
  • Access to flexible global resources and tools.
  • Generous paid leaves, including paid volunteer time.
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