Specialist, Operations, Transport, Tower

gategroup•San Diego, CA

4d•$22 - $26•Onsite

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. Main Duties and Responsibilities: Monitors airline arrival and departure times and ensures catering teams complete flights as assigned. Monitors driver’s kitchen department time, alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft, delaying return to unit. Communicates airline changes and updates to the unit dispatch and catering teams. Provides accurate and timely information regarding the operation. Proactively informs supervisor/dispatcher of operational changes and speaks directly to transportation teams on the field. Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay. Tracks all flight, gate, meal order and other changes in flights. Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications. Answers and logs customer calls, concerns and complaints and helps to resolve on-going issues. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.

Requirements

H.S. diploma required
Minimum 2 years of general work experience in a customer service capacity required
Have basic computer skills
Strong customer service skills
Able to drive on the ramp
Able to multi-task in a dynamic customer environment
Detail oriented
Able to keep calm in high pressure environment
Able to work with a minimum of supervision/off-site environment
Able to communicate status changes to all parties in a timely manner
Able to develop rapport with major client
Excellent written and oral communication skills.

Nice To Haves

Associate’s degree preferred
Experience working in the airline industry is preferred

Responsibilities

Monitors airline arrival and departure times and ensures catering teams complete flights as assigned.
Monitors driver’s kitchen department time, alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft, delaying return to unit.
Communicates airline changes and updates to the unit dispatch and catering teams.
Provides accurate and timely information regarding the operation.
Proactively informs supervisor/dispatcher of operational changes and speaks directly to transportation teams on the field.
Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay.
Tracks all flight, gate, meal order and other changes in flights.
Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications.
Answers and logs customer calls, concerns and complaints and helps to resolve on-going issues.