Specialist - Omni Activation

Hard Rock Digital•Tampa, FL

About The Position

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? Hard Rock Digital is looking for an energetic, detail-oriented Omni Activation Specialist to support the planning and execution of live brand activations that drive customer acquisition, engagement and awareness. This is an exciting opportunity for a driven marketing professional who thrives in fast-paced environments and has a passion for bringing a brand to life.

Requirements

1-2 years’ experience in marketing, event management, sales, or customer service.
Proactive, solution-oriented and excited about customer-facing work.
Flexibility with schedules and ability to travel when needed.
The ability to work late nights, weekends, and holidays depending on assigned schedule.
Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
Must be able to lift/move up to 40 pounds.
Strong communication skills (written, verbal) and a team-player attitude.
Ability to build and maintain strong relationships with internal & external partners.
A track record of analytical thinking & outside the box solutions to achieving business goals.

Responsibilities

Oversee activation setup, execution, and breakdown. Ensure all materials and signage are correctly placed and functional.
Manage brand ambassadors and serve as point of contact to escalate customer inquiries and troubleshoot challenges.
Ensure that brand ambassadors are well-trained, aligned with brand messaging, actively engaged with customers, and represent Hard Rock Bet with professionalism.
Maintain ongoing inventory of promotional materials and event supplies.
Track KPIs and gather feedback from brand ambassadors, customers and venue partners to help compile post-event reports and inform future activations.
Monitor the sports calendar (professional, collegiate, local events) to identify relevant activation opportunities aligned with our audience and business goals.
Stay up to date on events and happenings at partner venues and propose ways to activate with purpose and creativity.
Collaborate with internal teams to align activations with brand campaigns, product launches, or other business objectives.