Specialist, Newbuild & Revite Ops & Activity Development

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

The Specialist, Newbuild, Revitalization Operations and Activity Development for the Entertainment Department will create, develop, establish and implement customized and innovative experiences for front of house Entertainment with our new builds, revitalizations, and current fleet. This position will assist with ensuring Guest Activities and Entertainment are appropriately represented and will participate in the new building programs and revitalizations. Additional responsibilities include sourcing new vendors, managing Activities owner supply budgets, action logs, schedules, presentations, and timelines. Develop SQM, SOP, Production Manuals and Intranet documentation for training and support for all current and future start-up programming. The primary focus of this position is the new build and revitalization projects; however, when time allows, this position will be asked to support the Entertainment Activities current operation, when needed.

Requirements

College degree in recreation, entertainment, travel and leisure or hospitality or equivalent.
Minimum 3-5 years related experience within the cruise line, leisure and/or entertainment industry
Working knowledge of personal computers within a Windows environment.
Proficiency in Lotus Notes, MS Excel, MS Word, and PowerPoint, required.
Ability to work in a fast-paced environment with multiple priorities
Independent decision-making skills
Excellent ability to collaborate and work as part of a team
Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and management
Detail oriented
Problem solving skills
Analytical skills
Excellent written and oral communication skills
Experience in managing and prioritizing expense budgets.
Knowledge of current entertainment, recreation and leisure trends within the cruising and land-based entertainment and vacation experiences.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Strong communication skills, responsive public relations, and public speaking skills.
Travel required

Responsibilities

Oversees vendor/contractor berthing and travel to support the operational start-up of all future newbuilds and revitalizations.
Assist in analyzing par implications, guest throughput and potential revenue to create recommendations for the operation as it pertains to Guest Activities and Entertainment experiences.
Assist in forecasting the shipboard budget for all future newbuilds and revitalizations to ensure the shipboard teams are able to manage expenses once operational.
Assist and support in IT operational support with Pre Cruise Planner (PCP), Hybris, Entertainment Management System (EMS), E-Waivers, DataPlay, Electronic Compass creation, Fleet Visitor Requests (FVRs), Extra Crew Cabin Requests (ECCRs) and other systems as needed for the support of newbuilds and revitalizations.
Research, prepare and present operational efficiencies and cost containment measures for newbuild and revitalization.
Assist in the development and establishment of Royal Way Standards, SQM, and Standard Operating Procedures (SOPs) and training documentation for all new concepts related to new build Start Up and Operations.
Owns and coordinates and prepare schedules, white papers, presentations, action plans and supporting documentation for development and newbuild and revitalizations operations.
Partner with New Build Supply Chain and Hotel Purchasing to source new vendors for equipment and supplies related to new experiences. Have all new supplies set up for operational purchasing for ship to order on a regular basis.
Own the development and management of Newbuild and Revite presentation decks, ensuring content is accurate, up-to-date, and aligned with department goals for both internal and external meetings.
Assist in coordinating travel logistics for the Entertainment team in collaboration with international Newbuild and Revite shipyards, ensuring smooth planning and alignment with project timelines.
Maintain detailed budget tracking for Newbuild and Revite projects, ensuring accurate documentation, regular updates, and alignment with departmental financial goals.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.