Specialist, Membership Reconciliation Operations

AAA Mid-Atlantic•Wilmington, DE

1d•$22 - $34•Hybrid

About The Position

AAA is hiring for a Membership Reconcilation Operations Specialist to join the team! This position will maintain and process membership payments, new business, and updates received through various channels on a daily basis. What We Offer: As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes: Competitive compensation- the starting hourly rate for this position is: $21.55-$33.54 Annual Merit Increase Eligibility Hybrid schedule (3 days onsite weekly) Comprehensive health benefits package 3+ weeks of paid time off accrued during your first year 401(K) plan with company match up to 7% Professional development opportunities and tuition reimbursement Paid time off to volunteer & company-sponsored volunteer events throughout the year Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Requirements

Ability to perform complex data entry and make decisions related to both written and verbal member requests at a level normally acquired through the completion of an Associate’s degree or equivalent and at least two years to four years of customer service experience is required.
Effective complex analytical and communication (written and oral) skills to enable accurate completion of assignments, proper handling of both associate and member problem situations and constructive interaction with others.
Exceptional communication skills required to handle complex membership inquiries in an efficient manner.
Ability to make decisions regarding membership inquiries and issues with minimal supervision.
Two – four years of Customer Service or related experience.
Must have demonstrated commitment to customer service.

Responsibilities

Performing complex maintenance on membership accounts based on payments received from bank lockbox.
Process exception payments returned from bank that requires special handling.
Process special direct mail marketing campaigns generated by Membership Acquisition & Retention.
Process bill payments that cannot be completed through automated process and require manual intervention.
Use expertise to prioritize the daily work flow for various responsibilities of a level 1 including but not limited to exception payments, direct mail & Automatic renewal updates.
Identify and communicate ways to improve the daily processing of exception payments & direct mail campaigns to Supervisor, including communicating these improvements to other teams within the department.
Assist in detecting and documenting complex membership processing issues & related technical issues.