Mitsubishi Motors North America-posted 9 months ago
$28 - $32/Yr
Full-time • Mid Level
Hybrid • Franklin, TN
Transportation Equipment Manufacturing
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The Specialist, Mediation and Alternative Dispute Resolution, is a key member of the team supporting customer handling and retention. The person in this role will manage arbitration and alternative dispute resolution with respect to customer claims, primarily in warranty/lemon law. They will support the overall objective of ensuring a positive customer experience, with the goal of retaining the customer while reducing litigation volume. They will also manage costs and resolve claims expeditiously and strategically to support the customer journey while maintaining appropriate budgeting.
