Specialist, Logistics - 2nd Shift

RXO • Salem, VA

107d

About The Position

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Specialist, Logistics, you will be responsible for monitoring drivers' delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.

Requirements

• 1 year of experience in a customer service role resolving issues and responding to customer requests

Nice To Haves

• High school diploma or equivalent
• Experience in a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Responsibilities

• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve any customer issues, complaints and answer questions
• Monitoring progress of delivery routes
• Customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee all unloading processes of returning routes at days end
• Additional duties as requested

Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees