Specialist, Lockbox 17.50/hr + 10% Shift Differential

First National Bank

51d•Onsite

About The Position

Prepare and process customer/Bank deposits to meet or exceed established goals and deadlines. Utilizing Opex equipment. Participate in ongoing meetings to assist in further development of efficiencies and saves for the overall team. Learning and being knowledgeable across all functions in Retail Lockbox. Position can float from day to day depending on volume and staffing. Scheduled workdays are: Thursday, Friday, Saturday, Sunday & Monday 12:00am to 8:30am Off on Tuesday & Wednesday Prepare and process customer/Bank deposits to meet or exceed established quality and quantity standards. Ability to run Opex Equipment for capturing customer transactions. This includes for sitting or standing for an 8hrs shift depending on workload. Focus on attention to detail and accuracy. Ability multi-task as needed. Ability understand and follow standard procedures, oral or written instruction. Support the development and enhancement of established processes within the Lockbox department. Support the generation and implementation of new business and products within the Lockbox department. Actively participate in all training to existing or new procedures within retail lockbox department. Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws, and regulations applicable to role. Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy. Identifying, monitoring, and reporting suspicious activity. Completing BSA/AML and other assigned training in a timely manner as directed by management. Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNO Compliance Accountability Program. Demonstrate professional behavior and promote positive working relationships. Practice the FNNI Operating Philosophy and FN Operations’ values, support goals and strategic plan. Employ and promote a strong work ethic, encouragement, and positive feedback to team members. Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability, and respect for team members. Demonstrate regular and predictable attendance, punctuality, and adherence to agree upon schedule. Project a professional image in dress, manner, communication, and focus. Be accountable for continuous best efforts to complete the job assigned. In line with the role Attributes for this position which is Acquiring on the following: Accountability, Adaptability, Collaboration, Customer Focus, Initiative, Learning Orientation and Problems Solving. Special Note: The role requires operating the Opex 150 or the Opex Eagle. When operating these, the role would require someone to stand for 8 hours a day (though there are breaks); and sometimes you would have to operate the equipment 5 days a week. The other equipment an operator would operate is the Opex Falcon; though, this would require sitting down for 8 hours opening mail. Again, this might be 5 days a week depending on staffing each day.

Requirements

High school diploma or equivalent
Regular and predictable attendance is a required essential function of the job.
Excellent time management skills

Responsibilities

Prepare and process customer/Bank deposits to meet or exceed established quality and quantity standards.
Ability to run Opex Equipment for capturing customer transactions.
Focus on attention to detail and accuracy.
Ability multi-task as needed.
Ability understand and follow standard procedures, oral or written instruction.
Support the development and enhancement of established processes within the Lockbox department.
Support the generation and implementation of new business and products within the Lockbox department.
Actively participate in all training to existing or new procedures within retail lockbox department.
Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws, and regulations applicable to role.
Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy.
Identifying, monitoring, and reporting suspicious activity.
Completing BSA/AML and other assigned training in a timely manner as directed by management.
Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNO Compliance Accountability Program.
Demonstrate professional behavior and promote positive working relationships.
Practice the FNNI Operating Philosophy and FN Operations’ values, support goals and strategic plan.
Employ and promote a strong work ethic, encouragement, and positive feedback to team members.
Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability, and respect for team members.
Demonstrate regular and predictable attendance, punctuality, and adherence to agree upon schedule.
Project a professional image in dress, manner, communication, and focus.
Be accountable for continuous best efforts to complete the job assigned.