Specialist, IT

CAMPBELL OIL COMPANY INC

4d•Onsite

About The Position

Campbell Oil Company IT Specialist Elizabethtown, NC Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve. POSITION OVERVIEW The successful IT Specialist must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits! BENEFITS OVERVIEW Family first atmosphere Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k Competitive Total Compensation Plans with 401k match Paid time off in your first year Team first environment Paid Gym Memberships & Wellness activities Monthly teambuilding exercises Everyday Pay availability Flexible Schedules to attend family events Professional Training Advancement Opportunities Leadership Training ESSENTIAL JOB FUNCTIONS Live the Core Values Work with IT team members to successfully manage uptime percentages, on-time close rates, and support engagement KPIs. Manage internal and external IT projects in cooperation with outside vendors when necessary Set up networking devices (routers, switches, access points, etc.) Install and configure appropriate software and functions according to specifications Ensure security and privacy of networks and computer systems Serve as the Second level of support to the IT Specialist I in the performance of their duties Organize and schedule upgrades and maintenance without deterring others from completing their work Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Taking ownership and maintenance of various IT solutions including MDM, Wi-Fi central management and in-truck delivery management systems. Take ownership of POS system maintenance coordination including smaller scale projects regarding changes and upgrades. Assist in the setup and maintenance of VoIP equipment and systems. Assist in user setup and maintenance for systems including DVR access, accounting systems, Azure AD, and others as needed or implemented. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization. QualificationsEDUCATION & QUALIFICATIONS A minimum of a high school diploma. College degree or equivalent work experience. Minimum of 2 years’ experience as an IT Technician or relevant position Ability to travel to client locations as needed (drive is within 2 hours) Excellent diagnostic and problem-solving skills Excellent communication ability Outstanding organizational and time-management skills In depth understanding of diverse computer systems and networks Strong knowledge of internet security and data privacy principles Network+ or similar certification required. Knowledge of Microsoft Azure and Office 365 Knowledge of Windows Autopilot or other computer imaging solutions desired. Project management capabilities are required. Vendor-specific training is a plus (Ubiquiti, Cisco/ Meraki, etc.) Commitment to Excellence with a high degree of integrity PERSONAL ATTRIBUTES Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. Willing to devote the time needed to be successful. A “dive-in” mentality with a “boots on the ground” approach. Treat co-workers with respect. Promote and act in a manner that projects a positive image for themselves and company. Strong interpersonal and communication skills with all levels of users Ability to work with management to accomplish its goals and give honest feedback to management. Well organized and able to successfully multi-task. Willingness to learn High level of integrity and dependability with a strong sense of urgency and results-orientation. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk and hear. They must have the ability to lift up to 50 pounds, with the use of material handling equipment such as hand trucks, stand for long periods of time, and be able to work in and out of different temperature ranges. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Requirements

A minimum of a high school diploma.
College degree or equivalent work experience.
Minimum of 2 years’ experience as an IT Technician or relevant position
Ability to travel to client locations as needed (drive is within 2 hours)
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Strong knowledge of internet security and data privacy principles
Network+ or similar certification required.
Project management capabilities are required.
Commitment to Excellence with a high degree of integrity

Nice To Haves

Knowledge of Microsoft Azure and Office 365
Knowledge of Windows Autopilot or other computer imaging solutions desired.
Vendor-specific training is a plus (Ubiquiti, Cisco/ Meraki, etc.)

Responsibilities

Live the Core Values
Work with IT team members to successfully manage uptime percentages, on-time close rates, and support engagement KPIs.
Manage internal and external IT projects in cooperation with outside vendors when necessary
Set up networking devices (routers, switches, access points, etc.)
Install and configure appropriate software and functions according to specifications
Ensure security and privacy of networks and computer systems
Serve as the Second level of support to the IT Specialist I in the performance of their duties
Organize and schedule upgrades and maintenance without deterring others from completing their work
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Taking ownership and maintenance of various IT solutions including MDM, Wi-Fi central management and in-truck delivery management systems.
Take ownership of POS system maintenance coordination including smaller scale projects regarding changes and upgrades.
Assist in the setup and maintenance of VoIP equipment and systems.
Assist in user setup and maintenance for systems including DVR access, accounting systems, Azure AD, and others as needed or implemented.