Specialist, IT Infrastructure

Celestica-posted 3 months ago

$71,370 - $94,574/Yr

Mid Level

Remote • Remote Employee US, NH

5,001-10,000 employees

Computer and Electronic Product Manufacturing

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The Specialist, IT Infrastructure - Network Support will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and upkeeping the operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Participates in the development of an effective network design and strategy
Provide technical support and perform maintenance
Provides technical guidance to customers and departmental staff on network issues
Perform service monitoring and reporting, with a focus on risk management and compliance
Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
Provides network troubleshooting and effective solutions to network problems while minimizing downtime
Installing and configuring network equipment to update or fix hardware or software issues
Monitoring computer systems to improve network performance for computer systems and networks
Lead projects and change management initiatives
Manages external service providers and vendors
Configure, maintain, and troubleshoot Internet Proxy to ensure secure and optimized internet access
Configure, maintain, and troubleshoot VPN to enable secure remote connectivity to internal resources
Administer and manage application control policies, application controls, and endpoint security configurations to strengthen cybersecurity posture

4 to 6 years of relevant experience in a similar role or industry
Bachelor's Degree in related field
Strong customer service orientation
Strong analytical, troubleshooting and problem solving skills
Good communication (both oral and written) and documentation skills
Good leadership and teamwork skills
Negotiation and conflict resolution skills
Good ability to plan projects and tasks
Good understanding of IT requirements for an end to end solution, including security, business continuity, disaster recovery, risk analysis and preparing business cases
In-depth knowledge of the Windows OS (server and client) and the desktop operating environment
Fundamental knowledge of networking concepts
Fundamental knowledge of ITIL 4 Foundation
Advanced knowledge of infrastructure service management & diagnostic tools and processes
Advanced knowledge of end-point security management tools and processes
Experience handling network security issues (viruses, malware, social engineering)
Understanding of IT Infrastructure asset lifecycle management

Understanding of NIST CSF and 800-171
Vendor Certifications preferred: CompTIA Security+ or Network+, CheckPoint or FortiGate Firewall, Cisco CCNA or CCNP, Fortinet Certified Professional or Solution Specialist

$71,370- $94,574 salary range

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