Specialist, Inside Sales

Certus Pest Inc • Tempe, AZ

3d

About The Position

Purpose
Drive revenue growth by converting inbound inquiries and generating outbound sales, while delivering a high-quality customer experience and accurately translating customer needs into scheduled services.
Key Contributions
Execute inbound and outbound sales activities to grow the customer base and increase revenue.
Build long-term, trust-based relationships with customers through effective communication and service education.
Accurately document customer needs, pricing, and service details to ensure seamless service delivery.
Partner with operations and scheduling teams to ensure alignment between sales commitments and service execution.
Support business growth through cross-selling services and maintaining high responsiveness to customer inquiries.
Success Metrics
Achieve conversion rates aligned to sales targets (inbound and outbound).
Maintain = 98% accuracy in customer data entry, scheduling, and sales documentation.
Meet response time SLAs (e.g., inbound calls answered promptly, follow-ups completed within 24 hours).
Achieve customer satisfaction benchmarks (= 90% positive feedback or equivalent).
Maintain consistent productivity (e.g., call volume, sales closed, revenue generated per week/month)
Growth Impact
Accelerates revenue growth by converting leads efficiently and maximizing customer lifetime value through cross-selling.
Improves operational efficiency by ensuring accurate sales documentation and reducing service errors.
Supports scalability by maintaining consistent sales processes and high-volume call handling.
Strengthens customer retention by building trust and setting clear service expectations.
Capabilities & Strengths
Customer-Centric Communication: Builds trust quickly, explains services clearly, and handles objections with confidence and professionalism.
Problem-Solving & Judgment: Uses critical thinking and available resources to resolve customer needs and drive sales outcomes.
Collaboration & Accountability: Works effectively with team members and operations partners while managing personal performance and workload.

Requirements

• High school diploma or equivalent.
• Ability to effectively communicate (verbal and written) and operate in a high-volume call environment.
• Basic proficiency with computer systems (e.g., Microsoft Word, Excel, CRM/scheduling tools).

Nice To Haves

• Prior inside sales or customer service experience.
• Experience in home services or pest control industry.
• Familiarity with scheduling systems, routing, or service-based sales environments.

Responsibilities

• Execute inbound and outbound sales activities to grow the customer base and increase revenue.
• Build long-term, trust-based relationships with customers through effective communication and service education.
• Accurately document customer needs, pricing, and service details to ensure seamless service delivery.
• Partner with operations and scheduling teams to ensure alignment between sales commitments and service execution.
• Support business growth through cross-selling services and maintaining high responsiveness to customer inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees