Specialist II, Student Accounts & Payments

Joliet Junior College • Joliet, IL

87d • $22 - $23

About The Position

Under the direction of the Student Accounts & Payments manager, the specialist provides quality customer service in a team-focused, fast-paced, demanding and continuously evolving environment. Position is responsible for billing and collections, payment plans, receipt of tuition and other miscellaneous payments, processing refunds, monitoring and managing delinquent accounts and coordinating with other student service departments. Position requires maintaining a high level of confidentiality of college and student accounts while complying with the Federal Right to Privacy Act (FERPA), college, state and federal regulations.

Requirements

• High school or equivalent.
• Three (3) years of student accounts receivable or similar accounting experience.
• Experience with Microsoft Office Suite and Internet.
• Ability to effectively and efficiently function in a fast-paced, high pressure environment with frequent interruptions.
• Ability and willingness to work cooperatively with a diverse population, courteous, dependable and personable with strong organizational and communication skills.
• Willingness and ability to work some evenings and weekends as needed.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

Nice To Haves

• Associate’s degree.
• Higher Education experience.
• Community college experience in a similar role.
• Experience in supporting Customer and Student Financials in Ellucian, Workday or other ERP.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.

Responsibilities

• Receive, research and review, process, record and deposit all monies for the institution in accordance with established departmental procedures in an accurate, professional and timely manner.
• Effectively and professionally communicate with customers, providing excellent customer service.
• Provide cash management support to departments within the college for various campus services.
• Maintain software and outsourced vendor service relationships as related to student accounts.
• Perform all accounting, invoicing and refunding related to student accounts receivables and payables in accordance with established processes, guidelines, college policies and federal laws and regulations.
• Provide information regarding 1098T student tax forms.
• Train and provide support to employees on and off campus in relation to accounts receivable processes.
• Coordinate, maintain and assist with collection efforts of delinquent accounts collaborating with collection and legal agencies.
• Prepare data and trend analyses related to student/employee data as needed for executive management and provide assistance during college’s annual audits.
• Participate in the goals and objectives of the department and college.
• Participate in professional and personal development as needed. Serve on college committees/teams.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED