Specialist II, Service Desk

Wipfli LLP•Lincolnshire, IL

42d•$23 - $30•Hybrid

About The Position

At Wipfli, people count. At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Job Summary Under the direction of a Manager, the Specialist II provides quality technology support to firm clients with a high degree of customer satisfaction, technical expertise, and timeliness, in accordance with department policies and procedures.

Requirements

High School Diploma or an equivalent combination of education and experience.
Two+ years of Helpdesk experience
Requires a strong customer service background
Prior computer system experience including Windows Operating System and knowledge of Microsoft Office products
Hardware maintenance and repair skills
Demonstrated skill in providing support for hardware and software in a MS environment
Demonstrated good problem-solving skills

Nice To Haves

Associates Degree in Information Technology
Technical proficiency in relevant operating systems and applications

Responsibilities

Provides excellent customer service support to firm clients for Wipfli supported hardware and software issues of low to moderate complexity.
Resolves issues in accordance with Service Desk Procedures.
Develops and maintains general knowledge of major client systems including support policies and procedures.
Assists other specialists or support staff through system knowledge transfer and training.
Researches and responds to escalated issues and escalate further as required.

Benefits

Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences.
The estimated base pay range for this role is $23 to $30/hr, with offers typically not made at the maximum, allowing for future compensation increases.
The actual hourly rate at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.
Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.
Wipfli cares about our associates and offers a variety of benefits to support their well-being.
Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program.
Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards.
Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D.
Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location.
Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.