Specialist II, Service Desk
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About The Position
Cresco Labs is seeking a detail-oriented and security-focused Service Desk Specialist - User Provisioning & Deprovisioning to join our IT support team. In addition to general service desk tasks, this role is primarily responsible for managing the user lifecycle, ensuring proper access to systems and applications, and enforcing security best practices related to identity and access management (IAM). The analyst will also be responsible for generating and analyzing access reports to maintain compliance and identify potential issues. This is a specialist service desk role, handling user access requests, troubleshooting access-related issues, reporting and escalating concerns as needed.
