Specialist II, Inbound Customer Service

Resurgent Capital Services-posted 2 months ago

$20 - $21/Yr

Full-time • Entry Level

Greenville, SC

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As an Inbound Customer Service Representative, you will be the voice of the company when customers call us with questions and matters regarding their account. You will assist customers by providing information about their account, fulfilling requests, and setting up payment arrangements.

Collect, document, and provide account related information accurately during phone interactions with customers and authorized 3rd parties
Negotiate payment terms with customers to resolve account balances
Maintain established levels of quality and efficiency
Learn and adhere to federal laws and state regulations during phone interactions

Call center, sales, telemarketing, or customer service experience preferred but not required
Payment negotiation experience preferred but not required
Strong verbal communication skills
Enthusiastic approach to assisting others
Ability to remain professional, objective, and empathetic
Ability to accurately and efficiently perform data entry
Ability to navigate and use multiple systems simultaneously (Collections application, Microsoft Teams, Notepad, phone system workbench, etc.)

Competitive Salary: Starting at $20.00-$21.00 per hour based on experience
Monthly bonus: $600 on average with maximum potential of $1200 per month
Eligible for Customer Service Representative leveling promotion as soon as 6 months
Long term career growth – over 60% of all company openings are filled by internal promotion
Annual merit increase based on performance
Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions
On-site clinic with nurse practitioner
Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance
Safe Harbor 401k plan with company contributions up to 4.5%
Casual work environment
On-site fitness center
Company paid downtown parking worth up to $1000 annually
Opportunities to give back to the community by participating in civic and charity events with colleagues
Employee Referral Bonus Program
Dependent Scholarship Program
Tuition reimbursement program of up to $5000 annually (some restrictions apply)
Special awards, contests, and ad-hoc incentives
Ability to work with phenomenal talent and friendly team of professionals

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