Specialist II - Extended Operations

Quality Carriers•Tampa, FL

18h•Onsite

About The Position

Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers. Job Summary: The Specialist II – Extended Operations is responsible for providing after-hours operations support to Quality Carriers Drivers, Independent Contractors, Terminals and Customers.

Requirements

Ability to operate in a fast paced environment where multi-tasking is required
Deadline and detail-oriented
Ability to successfully manage and find solutions for complex and unexpected situations
Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements
Minimum 2 years of trucking operations and dispatch experience required
Willingness to work as an integral part of a team
Knowledge/Experience with internet experience, Google Apps, Microsoft Office, TMW Software a plus
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment
Deadline and detail-oriented
Ability to successfully manage and find solutions for complex and unexpected situations
Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements
High school diploma or equivalent
At least two years related trucking operations experience required

Nice To Haves

Bachelor’s Degree in a related area Preferred
Knowledge/Experience with internet experience, Google Apps, Microsoft Office, TMW Software a plus

Responsibilities

Provide best in class customer service to all internal and external customers
Provide support to callers after hours needing assistance with, including but not limited to load tracking, fuel cards, invoices, hotels, pick-up and delivery notifications to internal and external customers
Track and provide proactive updates for a high visibility Quality Carriers customer
Coordinate road service by engaging approved vendors
Properly manage ticketing system to track, report and document issues
Assist drivers with understanding and updating E-logs
Demonstrate a thorough knowledge and understanding of the operations structure, systems and procedures
Update internal dispatch system as needed and provide drivers and Independent Contractors with any dispatch information needed whether via email, phone or sent electronically
Identify available truck capacity and match with available loads
Identify available load capacity and match with available trucks
Locate and utilize company’s pool trailers as needed
Update load information as necessary
Performs other tasks as assigned