Specialist - IC Dedicated

Quality Carriers•Tampa, FL

9d•Onsite

About The Position

Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers. Job Summary: The Specialist – Lease Purchase & I/C will oversee the communication with our company drivers and independent contractors (ICs) that are interested in the lease purchase program, as well as the ICs currently enrolled in the lease purchase program. The position will report directly to the Manager of Fleet Management, and operate closely with the Tech Services, Fleet Services, Billing/Settlements team, and Operations groups. This role will provide daily updates to the ICs and operations teams throughout the process of becoming a lease purchase IC.

Requirements

Excellent communication and interpersonal skills
Customer service orientated
Organized, detail oriented and able to take initiative
Ability to prioritize and handle multiple tasks simultaneously
Ability to work effectively in a team as well as independently, as required
Must be adaptable to a changing work environment
Basic to Intermediate skills in Excel and Word
Experience with Google Apps preferred
Knowledge or experience with loans and lease agreements; as well as insurance very helpful
Familiarity or experience within the transportation industry, specifically chemical tank equipment, a plus
HS Diploma required, 4 year degree preferred

Nice To Haves

Familiarity or experience within the transportation industry, specifically chemical tank equipment, a plus

Responsibilities

Monitor and manage all lease purchase interested applicants
Proactively engages in conversations with the current Lease Purchase ICs for support and partnership management.
Assists in the full program anniversary process from procurement, shipping, contact management and coordination with marketing
Provide appropriate, timely, and sound economic decisions and solutions with support pertaining to the LP ICs revenue concerns, equipment concerns, and all other concerns affecting their business etc.
Ensure that all IC complaints are communicated timely and effectively to the required departments and each concern is followed up with until fully resolved
Manages communication for the lease purchase process with the IC, operations teams, insurance companies and financial institutions
Reviews all completed forms and contracts by the ICs before entering into the lease purchase program
Communicates any new offers or programs to the ICs
Manages and provides support on strategic initiative projects geared towards the continuous improvement of processes necessary for driving efficiency, increasing utilization, and decreasing downtime of the fleet
Participates in proactive team efforts to achieve department and company goals
Performs special projects and other duties as assigned.