Title Specialist I (Private Seller Exchange)
About The Position
This is a Hybrid position working remotely 1 day per week and 4 days in office. This is a FIXED Tuesday- Saturday schedule- In office Tuesday-Friday and remote/work from home on Saturdays. Daily hours are 9am-5:30pm MST Autotrader Private Seller Exchange (Cox Automotive) is actively disrupting the peer-to-peer (P2P) car sales market by providing our unique method to the private car sales approach that saves buyers and sellers time and money. Our mission to provide the best online car sales experience is excelling and we’re looking for new team members to help our mission! We are seeking an energized and motivated individual to join our team. You will work alongside like-minded goal-oriented individuals and teams to drive our mission. This is a consumer- facing operational role in the Phoenix office. Position Overview: As a Title Specialist in the Direct Offer department, you will play a crucial role in managing and processing vehicle related documentation for the wholesale department. Your primary responsibilities will include sending out seller paperwork, receiving and sorting mail, and contacting sellers and financial institutions to obtain title status. You will support various vehicle operations functions while ensuring compliance with company policies and regulatory requirements and meeting business and customer expectations.
Requirements
- Minimum High School Diploma/GED.
- Generally, less than 2 years of experience
- Be familiar with Microsoft Office (Outlook, Word, Excel).
- Effective communication skills and a strong customer service attitude are required.
- Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- Prior experience with vehicle titling is preferred but not required.
- Notary license is preferred but not required.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Positive attitude, strong interpersonal skills, and exceptional customer service abilities.
- Capability to work both independently and as part of a team.
- Proficiency in using various computer functions and office equipment.
- Professional demeanor and the ability to handle various situations with a pleasant attitude.
- Ability to work effectively with diverse individuals and teams.
Responsibilities
- Document Management: Verify and file vehicle titles, registrations, and related documents following company and regulatory standards.
- Office Support: Provide administrative assistance by answering phones, recording and forwarding messages, responding to emails and intercom inquiries, and entering data into the system.
- Mail Handling: Manage office mail and documentation as needed.
- Document Processing: Assist with scanning documents and examining titles and registrations for accuracy and completeness.
- Verification: Verify information such as vehicle registration, titles, VINs, lienholder details, and mileage to ensure correctness.
- Customer Service: Address inquiries and concerns from customers, banks, and other stakeholders with professionalism and efficiency.
- Compliance: Learn and adhere to all company policies and regulatory requirements.
- Special Projects: Support special projects and other tasks as assigned by management.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
