Specialist - Help Desk

Quality Carriers • Tampa, FL

1d • Onsite

About The Position

Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers. Summary/ Objective: The Specialist - Help Desk will work as part of a team and be responsible for answering, evaluating and prioritizing IT related service requests and problem calls received via telephone, voice mail, email and fax. Excellent customer service skills are required.

Requirements

• MCP, MCSE or other IT related certifications
• 2-year MIS related degree; 4 years preferred
• Strong knowledge of MS Office and Google Apps; 1-year experience
• Experience supporting employees using SaaS applications
• 1-2 years previous help desk exp. in a large corp. environment
• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• 1+ years of experience in technical support of PC, networks and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 10/11, Active Directory, and Google Apps for Business.
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills

Responsibilities

• Answer, evaluate and prioritize incoming IT related service requests
• Collect information about problem and communicate information to appropriate IT specialist
• Log and track calls using a problem management database
• Analyze and correct problems using documented procedures, available tools and personal knowledge
• Perform miscellaneous duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree