Specialist - Global Customer Solutions (Remote)
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Customer Solutions and Recovery group is responsible for making sure that when a customer's journey doesn't go right, employees are given the in-the-moment tools, guidelines and processes to help meet the challenge and make the situation right for the customer and United. Individuals in this role will be responsible for researching and resolving high-profile customer complaints including those involving flight incidents, customers with disabilities (CRO), the Department of Transportation (DOT), and social media channels. Additionally, customer complaints that are more complex or follow an escalation pathway that pertain to United or alliance partner products and services are reviewed and resolved in a manner consistent with audit and regulatory mandates.
